FAQ – Kabaka Digital Uganda

💰 Pricing & Costs

How much does a website cost in Uganda? +

Our websites start at UGX 600,000 for a basic 5-page mobile-optimised site. A full business website with e-commerce and Mobile Money typically costs between UGX 1.5M – 3M. We offer transparent pricing with no hidden fees. Contact us for a free custom quote!

Do you offer payment plans? +

Yes! We understand cash flow is important for Ugandan businesses. We offer split payments — typically 50% upfront and 50% on delivery. For larger projects, we can discuss a 3-installment plan.

Are there monthly fees after my website is built? +

Optional only. Hosting and domain renewal costs around UGX 80,000–150,000/year. We also offer optional monthly maintenance packages starting at UGX 100,000/month for updates and security.

What is included in your digital marketing packages? +

Our marketing packages (from UGX 500,000/month) include campaign strategy, ad creation, audience targeting, campaign management, and a monthly performance report with clear results.

⚙️ Our Process

How long does it take to build a website? +

A standard website takes 5–10 working days. Complex e-commerce sites or apps may take 3–6 weeks. We always give you a clear timeline upfront and keep you updated throughout.

What do you need from me to get started? +

Just your business name, what you do, who your customers are, and any existing logo or branding. We'll handle the rest! We can also help with logo design if needed.

Can I see examples of your previous work? +

Absolutely! Check out our Gallery page for portfolio samples, or ask us on WhatsApp and we'll share relevant examples for your industry.

💻 Technical Questions

Will my website work on slow internet connections? +

Yes — this is our speciality! We optimise every website to load in under 3 seconds even on 3G connections. We compress images, minimise code, and use efficient hosting for Ugandan users.

Can you integrate MTN Mobile Money and Airtel Money? +

Yes! We integrate both MTN Mobile Money and Airtel Money into e-commerce websites and apps. Customers can pay directly from their phone — no card needed.

Will my website appear on Google? +

All our websites are built with basic SEO included. For stronger Google rankings, we offer dedicated SEO packages that help you appear when customers search for your products in Uganda.

💳 Payments & Billing

How do I pay for your services? +

We accept MTN Mobile Money, Airtel Money, bank transfer, and cash in Kampala. Payment details are sent after we agree on your project scope.

Do you offer refunds? +

We don't offer full refunds once work has started, but we offer unlimited revisions until you are 100% satisfied with the final result. We take pride in our work and your satisfaction.

🛠️ Support & Maintenance

What happens after my website is launched? +

We provide 30 days of free post-launch support for all new websites. After that, you can subscribe to our monthly maintenance plan or contact us for one-off updates.

How do I contact you if I have a problem? +

The fastest way is WhatsApp — we respond within minutes during business hours (8am–6pm EAT). You can also call us or use the contact form on our Contact page.

Still Have Questions?

Our team is available Monday–Saturday, 8am–6pm. We respond to WhatsApp messages within minutes!

Frequently Asked Questions

Still Have Questions?

Simple, Honest, Transparent

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